Terms of service

Terms of Service

Welcome to GurnayaHome. By using our website or placing an order with us, you agree to the following Terms of Service.

1. About GurnayaHome

GurnayaHome is an online store offering home essentials, kitchen products, and wooden acupressure products.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and other information displayed on our website are accurate.

There may be slight variations in colour, appearance, size, or finish due to photography, screen settings, or manufacturing.

3. Orders

Customers must provide accurate and complete information when placing an order, including their name, delivery address, phone number, and email address.

We reserve the right to cancel an order if a product is unavailable, there is an obvious pricing or product information error, or an order contains incorrect or fraudulent information.

4. Prices and Payments

Product prices displayed on our website may change without prior notice.

Payment must be completed using the payment methods available at checkout. Cash on Delivery may be available for selected orders and locations.

5. Shipping and Delivery

We will process and dispatch orders according to the shipping information provided on our website.

Delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, and circumstances beyond our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier company's service and tracking information.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

If a return or refund is approved, the refund will generally be processed within 2–3 business days. The time required for the amount to appear in the customer's account may vary depending on the bank or payment provider.

7. Use of Products

Customers are responsible for using products according to their intended purpose and any instructions provided with the product.

Wooden acupressure products are intended for general personal use and should be used appropriately.

8. Website Content

All content on the GurnayaHome website, including text, images, logos, graphics, product descriptions, and other materials, is owned by or licensed to GurnayaHome and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

GurnayaHome is not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or other unforeseen circumstances.